Terms & Conditions
Thanks for shopping at focuslink.co.uk. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products using our online store. As with any shopping experience, there are terms and conditions that apply.
You have the right to cancel your order or return a product. To return a product purchased from the Focus CCTV LTD, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s). If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. You can notify us by either sending the returns form found at the end of this Policy, calling us on 01216951199 or sending an email to firstname.lastname@example.org.
Once you notify us of your intent to return, simply return the product with the completed returns form and original packaging to us within 14 days. Items must be un-opened, undamaged and with all security seals intact. Once we receive the product, we will provide you with a refund based on the original payment method within 14 days.
Please note that you may not return the following, except in case of defect or lack of conformity:
- Services, like gift packaging, pre-programming or remote networking.
- Sealed computer software that was unsealed after delivery.
If the product is damaged, we may offset the amount of your refund by the diminished value of the product, if the diminished value exceeds a reasonable amount, we hold the right to reject your refund claim..
We will refund all costs paid by you associated with the product or service, except for any delivery costs.
Focus CCTV LTD One-Year Limited Manufacturer Warranty
Focus CCTV LTD provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new product. In the unlikely event of a faulty product, please complete a returns form found at the end of this policy and email it to us at email@example.com . Any products diagnosed as faulty and agreed for return, can be returned to Focus CCTV LTD, 28 George St Balsall Heath Birmingham B129RG the cost of postage will be refunded once the faulty item has been replaced.
Pricing and Price Reductions/Corrections
Focus CCTV LTD reserves the right to change prices for products displayed on the online store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by focuslink.co.uk In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you.
In addition to your right to cancel your order or return a product for any reason as explained above, should Focus CCTV LTD reduce its price on any Focus CCTV LTD branded product within 14 calendar days from the date you receive your product, feel free to contact us on 01216951199 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit, you must contact us within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.
Order, Order Acknowledgement and Order Acceptance
To place an order for products or services at the online store, you can visit the store website at www.focuslink.co.uk and then simply add the products you wish to your shopping cart, check out (using your chosen payment method), and have your items shipped to you or to a person designated by you. Once you have placed your order, we will provide you with a web order number.
Within a few minutes after we receive your order, we’ll email you an order confirmation. As with the web order number, the order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”). The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. In most cases, this will be within twenty-four hours for items that are in stock. For items that are not in stock, you will receive the Order Acceptance Email when the item becomes available and has been prepared for shipping. Once we have sent and you have received the Order Acceptance Email, all that remains at that point is for us to deliver the product(s) to you, which we will do straightaway so you can begin enjoying the amazing item(s) you purchased at www.focuslink.co.uk
Shipping & Delivery
Focus CCTV LTD offers standard and express delivery options. The standard delivery is free of charge for any order exceeding a certain amount (uk mainland). For orders below this amount or for express delivery, shipping fees will apply. Your order will be shipped once all products of your order are available for a bundle delivery. Orders will not be accepted and products will not be delivered to any address outside the United Kingdom.
Please note that the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.
As focuslink.co.uk takes care of the dispatch of the products you purchase on the online Store, the risk of loss or damage to the product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s).
Focus CCTV LTD Customer Service
If you experience any problem with your order or want to check the status of your order, please contact Focus CCTV LTD Customer Service on 01216951199 from Mon-Fri 9:00-17:00.
This contract is subject to applicable export control laws. You may not export any product purchased from the Focus CCTV LTD to another country if prohibited by export control laws. If you do plan to export any Focus CCTV LTD product to another country, you must obtain any legally required export licences (or other government approvals) prior to doing so.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, Focus CCTV LTD may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Focuslink.co.uk reserves the right to change quantities available for purchase at any time, even after you place an order, provided Focus CCTV LTD has not yet accepted your order.
The Focus CCTV LTD online store offers the following payment methods: credit card and bank transfer.
If you are paying by credit card, when you submit your order, we will block up to the total amount of the order on your credit card. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order.
We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, only in connection with purchases made by credit, debit or charge card. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
If you are paying by bank transfer, we will send you a Pro-forma invoice via email after you have placed your order. Once we have received your payment, we will send you an order confirmation email advising that payment has been received and your order is being processed. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order. If we do not receive payment within 30 days we will cancel your order.